Data deletion
This page explains how to request the deletion of your personal data from BarbSnap. It complies with Meta's requirements for apps that use the WhatsApp Business API and with applicable data-protection regulations.
Three types of request
1. You are the owner / staff of a barbershop that uses BarbSnap
You can delete your account directly from the dashboard: Settings → Account → Delete account. This:
- Logs you out and disables your access immediately.
- Flags your data for full deletion in 30 days (grace period to undo).
- If you are the barbershop owner, it also disconnects the WhatsApp integration.
- Deletes messages, conversations, appointments, customers and settings.
- Keeps only billing records that the law requires us to retain.
If you prefer us to do it manually, email privacy@barbsnap.com from your registered email.
2. You are an end customer of a barbershop and were contacted via WhatsApp / BarbSnap
Your data (name, phone, appointment history, messages) is under the control of the barbershop that served you. The fastest option:
- Ask the barbershop directly to delete it.
- If you get no response within 7 days, use the form below.
You can also simply write "unsubscribe" or "STOP" in any WhatsApp conversation with the barbershop to stop receiving automated messages.
3. WhatsApp-specific request (required by Meta)
To delete only the data associated with your WhatsApp number (messages, conversation identifier) without touching the rest of your information, use the form and choose "WhatsApp data only".
Request form
Any request submitted through this form is handled within a maximum of 30 calendar days. We confirm by email when it's done, with a tracking code.
What exactly we delete
- Your name, email and phone.
- Appointment history, services and amounts paid.
- All messages exchanged via WhatsApp and Instagram through BarbSnap.
- Tags, notes and preferences.
- Access logs tied to your identity.
What we CANNOT delete
- Invoices and payment receipts: current tax law requires their retention for the legal period. They are kept in cold storage, not accessible from the app.
- Aggregated, anonymized logs (with no identifiable information) used for product analytics.
Meta app identifier
If Meta requires a programmatic "Data Deletion Request" endpoint for our WhatsApp app, we expose it at:
https://barbsnap.com/api/data-deletion
The endpoint accepts Meta's signed callback and returns a tracking code + verification URL, per the official spec.
Direct contact
If you prefer not to use the form: privacy@barbsnap.com. Put "Deletion request" in the subject and, in the body: the phone number or email to delete, and whether it's a full deletion or WhatsApp-only.